Troubleshooting

Start with the symptom below. Check the current build and device first, then contact support if the problem continues.

Audio is missing or silent

Try these checks:

1. 1.Confirm the audio exists or is downloaded on this device.
2. 2.Check the system volume and output route.
3. 3.Open Your Lamp and check Ambience & Sound.
4. 4.Reopen Orthros if the audio service says it is waiting.
5. 5.Return to Audio → Orthros Recordings if its catalog was interrupted while the app was away.

Calendar information looks wrong

Try these checks:

1. 1.Check New or Old Calendar in Calendar settings.
2. 2.Compare the date with your parish calendar.
3. 3.Remember that local commemorations and readings can differ by jurisdiction.

A widget is outdated

Try these checks:

1. 1.Open Orthros on the same device.
2. 2.Confirm Today shows the correct civil day and calendar style.
3. 3.Return to the Home Screen or desktop and allow the widget to refresh.
4. 4.Remove and add the widget again only if it remains stale.

Watch content is missing

Try these checks:

1. 1.Confirm the current Orthros phone and Watch apps are installed.
2. 2.Open the phone app once.
3. 3.Open the Watch app once.
4. 4.Allow the devices time to transfer a new snapshot.

Orthros does not appear in CarPlay

1. 1.Update Orthros through TestFlight and open it on the phone once.
2. 2.Confirm CarPlay is connected and other apps appear.
3. 3.Check the CarPlay app list in iPhone Settings for your car.
4. 4.Restart the CarPlay display if its Home screen is blank.
5. 5.If Orthros is still absent, contact support with the phone, car or receiver, iOS version, and Orthros build.

There are duplicate Orthros apps

Different development or TestFlight bundle identifiers can install beside each other. Check which copy contains the data you want before uninstalling anything. Remove only the obsolete build after confirming the current TestFlight or signed build opens correctly.

Sync is not working

1. 1.Open Your Lamp → Privacy & Sync and check its status.
2. 2.Confirm you are using the same iCloud account on each device.
3. 3.If you want those devices to sync, confirm Sync Orthros across devices is on and choose Check now.
4. 4.Open Orthros on the other device and allow it to reconcile.

If the iCloud account changed, follow the account-choice screen before continuing. Personal recording files, titles, shelves, downloads, and widget snapshots do not use this sync. Do not reinstall as a first troubleshooting step.

A Watchfulness shield stays after a lift

Leave the app or site and reopen it, then review Watchfulness for overlapping fasts, typed filtering, or an expired lift before retrying.

Watchfulness does not shield the selection

Check Screen Time access, the current schedule, and active lifts, then authorize and choose individual apps or sites again if access was revoked.

Safari still shows a restricted site

Reload the page, then restart Safari if needed; typed filtering and picker shields are separate, so both may need an opening for that site.

The Watchfulness rope notification is missing

Check notification permission and Focus settings, then open Watchfulness to continue a pending rope; system-list delivery does not guarantee a visible banner.

These Watchfulness steps describe iPhone and iPad. The earlier W0 development tests found app openings that succeeded, mixed app/site restrictions that lingered, and returning shields with Apple’s standard presentation. Report the device, operating system, browser, app build, selected fast, and whether typed filtering was also active. Do not send opaque tokens or private writing to support.

Contact support

Email help@orthros.app with:

• Device model
• Operating system version
• Orthros build number
• The screen you were using
• What you expected
• What happened instead
• Do not include confession content, journal text, passwords, or other sensitive personal information.