Troubleshooting

Audio is missing or silent

Try these checks:

1. 1.Confirm the audio exists or is downloaded on this device.
2. 2.Check the system volume and output route.
3. 3.Open Your Lamp and check Ambience & Sound.
4. 4.Reopen Orthros if the audio service says it is waiting.

Calendar information looks wrong

Try these checks:

1. 1.Check New or Old Calendar in Calendar settings.
2. 2.Compare the date with your parish calendar.
3. 3.Remember that local commemorations and readings can differ by jurisdiction.

A widget is outdated

Try these checks:

1. 1.Open Orthros on the same device.
2. 2.Confirm Today shows the correct civil day and calendar style.
3. 3.Return to the Home Screen or desktop and allow the widget to refresh.
4. 4.Remove and add the widget again only if it remains stale.

Watch content is missing

Try these checks:

1. 1.Confirm the current Orthros phone and Watch apps are installed.
2. 2.Open the phone app once.
3. 3.Open the Watch app once.
4. 4.Allow the devices time to transfer a new snapshot.

Orthros does not appear in CarPlay

Try these checks:

1. 1.Confirm the installed build carries the approved CarPlay audio entitlement.
2. 2.Open Orthros on the phone once.
3. 3.Confirm CarPlay is connected and other apps appear.
4. 4.Restart the CarPlay display if its Home screen is blank.

There are duplicate Orthros apps

Different development or TestFlight bundle identifiers can install beside each other. Check which copy contains the data you want before uninstalling anything. Remove only the obsolete build after confirming the current TestFlight or signed build opens correctly.

Sync is not working

Cross-device private sync is on by default for the explicitly approved structured data and preference allowlist. Personal recording files, recording titles and shelves, downloads, widget snapshots, and diagnostics remain local-only.

Contact support

Email mcc@riseproductive.com with:

• Device model
• Operating system version
• Orthros build number
• The screen you were using
• What you expected
• What happened instead
• Do not include confession content, journal text, passwords, or other sensitive personal information.